Privacy Policy

Data Controller:

ence.©

Data We Collect

1. Newsletter Subscription:

   • Data Collected: Name, email address.

   • Purpose: To send newsletters, updates, and promotional materials.

   • Legal Basis: Consent of the user.

2. Website Interaction:

   • Data Collected: Cookies, browsing activity, and IP address.

   • Purpose: To analyze website traffic and improve user experience.

   • Legal Basis: Legitimate interest to optimize website performance.

Data Use

• Newsletter: Collected email addresses will only be used to share newsletters, updates, and brand announcements.

• Analytics: Non-identifying data (e.g., cookies) will be used to improve website navigation and performance.

Data Storage

• Newsletter Data: Stored until you unsubscribe or request data deletion.

• Analytics Data: Retained for up to 12 months for performance reviews.

Your Rights

As a user, you have the following rights under applicable data protection laws:

1. Access: Request details about your personal data we process.

2. Correction: Update incorrect or incomplete data.

3. Erasure: Request deletion of your data, except where retention is required by law.

4. Objection: Opt-out of data processing for marketing purposes.

5. Portability: Receive your personal data in a portable format.

To exercise any of these rights, email us at: support@ence.club

Cookies

The website uses cookies for analytics and functionality. You can manage or disable cookies via your browser settings.

Data Sharing

• We will not share your data with third parties, except:

  • To comply with legal obligations.

  • When using trusted service providers (e.g., email marketing platforms).

Security

We use technical and organizational measures to protect your personal data against unauthorized access, alteration, or loss.

Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

For questions or concerns, please contact us at:
support@ence.club

ence.© Return Policy

At ence.©, we strive to provide high-quality streetwear and a premium shopping experience. However, if you are not satisfied with your purchase, we offer returns and exchanges under the following conditions:

1. Eligibility for Returns & Exchanges

We accept returns or exchanges within 14 days of receiving your order if the item meets the following conditions:

• The item is unworn, unwashed, and in its original condition (including all tags, packaging, and accessories).

• The item has no signs of wear, stains, smells, or damage.

• The item was purchased directly from the ence.© app (we do not process returns for third-party resellers).

• The item is not a final sale item (final sale items are non-refundable and non-exchangeable).

2. How to Request a Return or Exchange

To initiate a return or exchange, follow these steps:

1. Contact us at [your support email] within 14 days of receiving your order.

2. Include your order number, reason for return, and photos (if applicable).

3. We will provide return shipping instructions. You are responsible for return shipping costs unless the item is defective or incorrect.

4. Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.

3. Refunds

• Refunds will be issued to the original payment method used at checkout.

• Shipping fees are non-refundable unless the return is due to our mistake (e.g., incorrect or defective item).

• Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.

4. Exchanges

• If you need a different size or item, we can exchange it if stock is available.

• If the requested exchange is unavailable, we will issue a store credit or refund.

5. Defective or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will provide a replacement or refund at no additional cost.

6. Non-Returnable Items

• Final sale items

• Gift cards

• Worn, washed, or altered items

• Accessories (e.g., socks, beanies) for hygiene reasons

7. Contact Us

For any return or exchange inquiries, email us at support@ence.club. Our team will be happy to assist you.

ence.© Return & Cancellation Policy

At ence.©, we are committed to delivering high-quality streetwear and an exceptional shopping experience. If you need to return, exchange, or cancel an order, please review our policy below.

1. Order Cancellation Policy

• Orders can be canceled within 24 hours of purchase for a full refund.

• Once an order has been processed or shipped, it cannot be canceled.

• To request a cancellation, email support.ence.club with your order number and cancellation request.

• Refunds for canceled orders will be processed within 5-7 business days and credited to your original payment method.

2. Return & Exchange Policy

Eligibility for Returns & Exchanges

We accept returns or exchanges within 14 days of receiving your order if the item meets the following conditions:
✔ Unworn, unwashed, and in its original condition (including all tags, packaging, and accessories).
✔ No stains, odors, or signs of wear.
✔ Purchased directly from the ence.© app (we do not process returns for third-party sellers).
✔ Not a final sale item (final sale items are non-refundable and non-exchangeable).

How to Request a Return or Exchange

1. Email us at support.ence.club within 14 days of receiving your order.

2. Include your order number, reason for return, and photos (if applicable).

3. We will provide return shipping instructions. You are responsible for return shipping costs unless the item is defective or incorrect.

4. Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.

3. Refunds

• Refunds will be issued to the original payment method used at checkout.

• Shipping fees are non-refundable unless the return is due to our mistake (e.g., incorrect or defective item).

• Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

4. Exchanges

• If you need a different size or item, we can exchange it if stock is available.

• If the requested exchange is unavailable, we will issue a store credit or refund.

5. Defective or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will provide a replacement or refund at no additional cost.

6. Non-Returnable Items

⛔ Final sale items
⛔ Gift cards
⛔ Worn, washed, or altered items
⛔ Accessories (e.g., socks, beanies) for hygiene reasons

7. Contact Us

For any return, exchange, or cancellation inquiries, email us at support.ence.club. Our team is happy to assist you.

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